![]() ![]() The documented process must be used to train and support performers to assure that all parties will execute the process in a consistent manner.Īccording to Zaharan, “A process document is a dead object. In both cases, the knowledge must be made explicit, by capturing it from its sources, expressing it in a comprehensive way, delivering it and making it available to those involved in working with the process. On the other hand, the new process proponents should formalize the knowledge after listening to the process owner, actual performers and specialists. If the process already exists, the knowledge needs to be extracted from the current performers and specialists. The process for documenting a process and making it explicit is pretty much the same, whether you are documenting an existing process or redesigning and documenting a new process. In order to perform the actions required to execute the process, the knowledge must be made explicit, that is, documented in one or more formats such as a flowchart or a video that makes it easy for those involved with the process to understand it and use it. In other words, it is tacit, undocumented knowledge and that is difficult to analyze, evaluate or transfer to others involved in the process. This knowledge is usually internalized in a person´s head. ![]() Process, simply defined, is how we do what we do, that is, the knowledge of how work gets done within an organization.
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